Return & Refund Policy

At Anagen Hair and Scalp Institute, all product sales are final sale.

Due to the nature of cosmetic, personal care, and sanitary products, we are unable to accept returns, exchanges, or refunds once an order has been purchased. This policy is in place to protect the health, safety, and hygiene of our clients.

Damaged, Defective, or Incorrect Items

We will gladly review concerns related to items that arrive damaged, defective, or incorrect.

Please contact us within 48 hours of receiving your order at:

Email: info@anagen.ca
Phone: 647-965-HAIR (4247)

Please include your order number, a brief description of the issue, and clear photos of the product and packaging.

If your item is confirmed to be damaged, defective, or incorrect, we may offer a replacement,
store credit, or refund at our discretion.

No Returns for Change of Mind

We do not accept returns or exchanges for change of mind, product preference, scent preference, texture preference,
or individual sensitivity unless the product is confirmed to be defective or incorrect.

Allergies and Sensitivities

Please review product ingredients carefully before purchasing. If you have known allergies, sensitivities, scalp conditions, or skin concerns, we recommend consulting with a qualified professional before use.

Anagen Hair and Scalp Institute is not responsible for reactions due to individual allergies or sensitivities.

Contact Us

For questions about your order, please contact:

Anagen Hair and Scalp Institute
Website: anagen.ca
Phone: 647-965-HAIR (4247)
Email: info@anagen.ca